Privacy policy

1. About this policy

This policy applies to nationalkitchenware.com and business enquiries received through our website, Facebook and Instagram lead forms, email, phone and WhatsApp. It covers enquiries relating to kitchenware, household products, wall clocks, wholesale supply, supermarkets, distribution, exports and OEM or own brand requirements.

For the information you provide to our business, Apex Homeneeds Private Limited is responsible for deciding how it is used. Platforms and services you use to contact us also process information under their own privacy policies.

2. Information we collect

Depending on how you contact us, we may receive:

• Contact details: your name, phone number, email address and the contact details you choose to share.
• Business details: company or shop name, buyer type, country, city or emirate and business requirements.
• Enquiry details: products of interest, approximate quantities, OEM requirements, messages and related correspondence.
• Website information: technical details such as IP address, browser and device information, pages visited, interactions and cookie preferences, where collected by our website or its service providers.

Fields marked as required are needed to process the relevant form. Other information is optional. Please provide accurate details and avoid including passwords, payment card details, government identification documents or other sensitive information in an ordinary product enquiry.

3. How we use your information

We use information relevant to your interaction with us to:

• Respond to enquiries and understand your product and business requirements.
• Share requested catalogues, product options, packing details and quotations.
• Discuss wholesale, supermarket, distributor, export and OEM supply opportunities.
• Follow up on your enquiry and provide related customer support.
• Maintain necessary business records, protect our website from misuse and meet applicable obligations.
• Understand website use and measure advertising where permitted by your cookie choices and applicable requirements.

We may reply by phone, WhatsApp or email using the details you provide. Submitting a product enquiry does not by itself give permission for unrelated promotional broadcasts. Where consent is required for a separate purpose, we will seek it separately.

4. Facebook and Instagram lead forms

Our Meta lead forms may ask for your name, phone number, company name, city or emirate, buyer type, products of interest and approximate order quantity. Email may be optional. Facebook or Instagram may prefill some details from your profile. Please review them before submitting.

When you submit a form, the information is shared with National Kitchenware so our team can respond about your enquiry, catalogue or quotation. Meta also processes information under its own privacy policy and platform terms. You can manage your Meta account and advertising preferences through Facebook or Instagram.

5. Cookies and website tools

Our website uses a cookie preference panel. Necessary technologies support website operation and remember relevant choices. Optional analytics, including Google Analytics, help us understand website use. Optional advertising technologies help measure advertising and create audiences.

Use Cookie settings on the main website to accept or reject optional categories and change your preferences. You can also manage cookies through your browser. Blocking certain technologies may affect some website features.

Some pages use services such as Google reCAPTCHA to help prevent spam or Google Maps to display our location. When these services load, their providers may receive technical information under their own policies. Links to external websites and social platforms are governed by the policies of those services.

6. Sharing and international processing

Information may be accessed by our authorised team members and service providers where needed to host our website, receive enquiries, manage communications, maintain business records or provide related support. We limit information shared for these activities to what is needed for the relevant purpose. We may also disclose information when required by law or to protect legitimate rights and prevent misuse.

Our business team operates in India. If you contact us from the UAE, Nepal, Bangladesh or another country, your enquiry will be received and handled in India. Providers such as Meta, Google and communication services may process information in other countries under their own policies and applicable safeguards.

7. Retention and protection

We retain personal information for as long as needed to respond to your enquiry, manage the related business relationship and meet applicable recordkeeping requirements. The appropriate period depends on the information, the purpose for which it was collected and any continuing business or legal need. Information that is no longer needed will be deleted or anonymised.

We take reasonable organisational and technical measures to protect information and restrict access to people who need it for the relevant work. No method of internet transmission or storage is completely secure.

8. Your choices and privacy requests

You can contact us to ask about the personal information we hold about you, request a correction or deletion, withdraw consent where processing relies on it, or ask us to stop optional promotional contact. Depending on applicable law, you may also have other rights.

Send your request to apexhomeneeds@gmail.com with the subject “Privacy request”. Include the contact details used in your enquiry so we can locate the relevant information. We may need to verify your identity before responding.

We will consider requests in accordance with applicable requirements. Some information may need to be retained for necessary business records, legal obligations or the resolution of disputes. Withdrawing consent does not affect processing already carried out lawfully before withdrawal.

9. Children's information

Our business enquiry services are intended for adults acting on behalf of businesses. We do not intentionally request personal information from children. If you believe a child has provided information to us, please contact us so we can review and address it.

10. Updates to this policy

We may update this policy when our services, practices or applicable requirements change. The latest version will be published on this page with an updated date. Where a change requires additional notice or consent, we will provide it as required.

11. Contact us

For privacy questions, requests or concerns, contact National Kitchenware using the details below.